Shipping policy

All orders are carefully prepared and shipped from our fulfillment center in China. We currently offer tracked delivery to the United Kingdom and the contiguous United States.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Delivery estimates shown below begin from the date your order is dispatched and do not include processing time.

Shipping Rates & Delivery Times

Destination	Shipping Method	Cost	Estimated Delivery
United Kingdom	Tracked Standard Shipping	Free on orders over £100; £4.95 on orders below £100	6–12 business days
United States	Tracked Standard Shipping	Free on orders over $150; $8.95 on orders below $150	7–14 business days

Free-shipping thresholds are calculated after discounts and before taxes and shipping charges.

From the date an order is placed, please allow approximately:

United Kingdom: 7–15 business days
United States: 8–17 business days

Delivery times are estimates and are not guaranteed. Customs inspections, severe weather, public holidays, peak shopping periods and other circumstances outside our control may cause delays.

Delivery Areas

United Kingdom

We deliver to most addresses within the United Kingdom.

We currently do not ship to Guernsey, Jersey or British Overseas Territories. Certain remote or island locations may be unavailable or may require an additional shipping charge. If an additional charge applies, we will contact you before dispatching your order.

United States

We currently deliver only to the 48 contiguous United States.

We do not ship to:

Alaska or Hawaii
Puerto Rico, Guam or the U.S. Virgin Islands
APO, FPO or DPO military addresses

If a carrier cannot service the address provided, we will contact you to request an alternative address or cancel and refund the order before shipment.

Tracking

All orders include tracking. Tracking information may take a short time to update after your shipping confirmation is issued.

During international transit, tracking may not update at every stage. This does not necessarily mean that the parcel has stopped moving.

Customs, Duties & Taxes

Orders are shipped internationally from China.

Import duties, taxes or customs charges may apply depending on the destination and order value. Where these charges are not collected at checkout, they are the responsibility of the recipient.

We are not responsible for delays caused by customs clearance. If a customer refuses to pay applicable import charges and the parcel cannot be recovered, any refund will be handled in accordance with applicable law and after deducting any non-refundable carrier charges where permitted.

Incorrect Addresses & Failed Delivery

Please check your shipping address carefully before completing your order. We cannot guarantee that an address can be changed after an order has been dispatched.

Some of our international delivery partners cannot return undeliverable parcels to China and may hold them only for a limited period. If you receive a failed-delivery or collection notice, please contact us within 7 calendar days.

Additional redelivery or reshipping charges may apply when delivery fails because of:

An incomplete or incorrect address
An unclaimed parcel
Repeated missed delivery attempts
Refusal of the parcel by the recipient

Lost, Delayed or Damaged Orders

If your parcel has not arrived 10 business days after the latest estimated delivery date, please contact us at [dddaejong@gmail.com] with your order number.

If an item arrives damaged or incorrect, contact us within 7 days of delivery and include: