Refund policy

Refund, Replacement & No-Return Policy

Last updated: [24/08/2026]

At [DAEDAE], we want every customer to have a positive shopping experience. Because international return shipping may exceed the value of the product, we generally do not accept physical returns.

1. No Physical Returns

Please do not mail any product back to us unless we provide written authorization.
Most approved requests will be resolved without returning the original item.
We may ask you to keep, gift, donate or responsibly dispose of the item.
Packages sent without authorization, including packages sent to the address printed on the original parcel, may not be received or processed.

2. How to Submit a Request

Your order number
The item concerned
The reason for your request
Clear photos or a short video of the item
Photos of the packaging and shipping label if the item arrived damaged, incomplete or incorrect

Submitting a request does not automatically guarantee a replacement, store credit or refund.

3. Damaged, Defective or Incorrect Items

The item arrived damaged
The item has a manufacturing defect
You received the wrong product
You received the wrong size because of our error
A component is missing

Once the issue has been verified, we will normally provide:

A free replacement, including replacement shipping;
A comparable replacement if the original item is unavailable;
Store credit; or
A refund where appropriate or required by law.

The original item will normally not need to be returned.

The recommended 7-day reporting period does not limit any mandatory consumer rights.

4. Incorrect Size Selected by the Customer

Customers are responsible for checking the size guide before ordering.
A size selected incorrectly by the customer is not considered a product defect.
Eligible sizing requests must be submitted within 30 days of delivery.
We may provide one replacement in another available size.
The original item does not need to be returned.
The customer must pay replacement shipping:
- United States: $9
- United Kingdom: £5
Only one voluntary size replacement is available per item.
Replacement items are not eligible for another voluntary replacement, store credit or refund.

5. United States Change-of-Mind Requests

Except for damaged, defective or incorrect products, US purchases are not eligible for cash refunds solely because of:

Change of mind
Personal preference
Incorrect size selected by the customer
The item not matching an outfit or occasion
An accidental duplicate order not cancelled before processing

For an eligible request submitted within 30 days of delivery, we may offer:

Store credit equal to the item price; or
One replacement item of equal or lower value.

Additional conditions:

The original item does not normally need to be returned.
Original shipping charges are not included in store credit.
A $9 shipping charge applies to replacement shipments.
Voluntary cash refunds are not normally provided unless specifically approved or required by law.

6. United Kingdom Requests Made Within 14 Days

UK customers retain any statutory cancellation rights available under applicable consumer law.
Contact us within 14 days of delivery if you wish to cancel an eligible order.
We will provide any refund required by applicable UK law.
The original item will normally not need to be returned.
We may ask you to keep, gift, donate or responsibly dispose of it.
Where required by law, eligible standard delivery charges will also be refunded.
Statutory refunds cannot be replaced with store credit unless the customer voluntarily agrees.

7. United Kingdom Requests Made Between Days 15 and 30

For eligible voluntary requests submitted between 15 and 30 days after delivery, we may offer:

Store credit equal to the item price; or
One replacement item of equal or lower value.

Additional conditions:

The original item does not normally need to be returned.
A £5 shipping charge applies to replacement shipments.
Original shipping charges are not refundable.
Voluntary cash refunds are not provided unless specifically approved or required by law.

8. Store Credit

Store credit covers the eligible item price only.
Original and replacement shipping charges are excluded.
Store credit cannot be exchanged for cash.
Store credit cannot be transferred to another person.
The customer must pay shipping when placing a new order.
Store credit issued as a voluntary resolution is final.

9. Items and Requests That Are Not Eligible

Unless required by applicable law, we do not provide voluntary refunds, replacements or store credit for:

Items damaged through misuse or improper care
Items showing customer-caused wear or damage
Requests submitted after the applicable period
Gift cards
Items clearly marked “Final Sale”
Promotional gifts
Incomplete jewellery sets
Replacement items already issued under a previous request
Incorrect sizes selected by the customer, except for the one-time replacement described above

10. Order Cancellations

Contact us immediately if you need to cancel an order.
Orders may be cancelled for a full refund before processing or shipment begins.
Once an order has been processed or shipped, cancellation cannot be guaranteed.
After shipment, the applicable country policy will apply.

11. Refund Processing

Approved refunds will normally be issued within 5 business days.
Refunds will be sent to the original payment method where applicable.
Banks and payment providers may require additional processing time.
Original shipping charges are not refundable except where required by law.

12. No Extended Commercial Warranty

We do not provide a separate extended commercial warranty after an order has been delivered and completed.
Customers should inspect their jewellery promptly after delivery.
Damage, defects, missing components and incorrect items should be reported as soon as possible, preferably within 7 days.
Once the applicable request period has expired, we do not voluntarily provide additional refunds, replacements or store credit.
This does not exclude or limit any consumer rights that cannot legally be excluded.

13. Excessive or Fraudulent Claims

We may request additional photos, video or other reasonable evidence.
We may refuse voluntary replacements, store credit or other goodwill resolutions involving repeated, excessive or suspected fraudulent claims.
This does not affect mandatory consumer rights.